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Pumpkintoots
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Some channels are blank.

Hi, I have noticed over the past few days that some of my channels that I have as part of my package are blank. I have turned to box on and off, checked all cables and it's still the same. Some of the channels that are working are going on and off too. I can't call customer service as I don't have a home phone and don't want to call on my mobile because it will cost too much. 

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Pumpkintoots
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Re: Some channels are blank.

Can someone reply please?

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japitts
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Re: Some channels are blank.

If you call Virgin CS using their published number 0345 4541111 it will cost you exactly the same as a landline call.

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Forum Team
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Re: Some channels are blank.

Hi Pumpkintoots,

 

Welcome to the community and thanks for posting. I'm sorry to hear some channels are blank.

 

I've been able to locate your account to run some tests. I'm seeing a low signal level which could be affecting the channels. So I'd like to arrange for an engineer to look at this.

 

I'll now send you a private message to discuss further. To view this click on the red envelope on the top left.

 

Hope to hear from you soon.

 

Thanks


Rich
Forum Team
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Forum Team
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Re: Some channels are blank.

Hi Pumpkintoots,

 

Thanks for your private message to confirm a working service.

 

If you get any further problems with the channels then just bump this thread.

 

Thanks


Rich
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