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triunn
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Smartcard Invalid (Ref. 3014)

Hi

I've had my virgin box switched off for ages and decided to switch on to have a look at the tv and have a message saying my smartcard is invalid with a reference of 3014 at the bottom.

What does this mean, i'm still being charged for the tv but my card is invalid, does anyone advise me on this as its the weekend i don't want to wait on the phone for ages.

Thanks in advance for any help.

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Superuser
Superuser
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Re: Smartcard Invalid (Ref. 3014)

When you leave the box off for some time, it gets de-activated from the cable network.

If you require this re-activated urgently, you will have to call in to request this.

You can wait here for one of the forum team to do it for you but there is no guarantee on timescale as this is essentially a community forum.

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Forum Team
Forum Team
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Re: Smartcard Invalid (Ref. 3014)

Hi triunn,

A warm welcome to our community Smiley Happy

I just wanted to pop by and see how things are today.  Are you still getting this error or is it all ok now?  If you're still getting this error, let me know and I can help further.

Keep me posted.

Collette Smiley Happy


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