You can wait here for a few days and the forum team will do it for you or you can call in and get it done sooner.
Welcome to the Community, I'm sorry to learn about the inconvenience you're experiencing with your TV service.
I've taken a look for you, so if you want to reboot the set top box after reading this message you should find a difference with the service.
I'd love to hear how you get on and I'll be here should you need any further assistance.
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