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Kirstie23
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Slow TV

Can someone help me.. when watching live tv/ sports or watching on demand or catch up it's almost as if it's buffering/ stuttering it's really annoying....
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LittleMick73
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Re: Slow TV

Hi yes phone in and report the problem they can then check the signal strength & if necessary rectify or arrange for an engineer.
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Forum Team
Forum Team
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Re: Slow TV

Hi Kirstie23,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your On Demand..

 

I've run diagnostics on your box and I can see an issue with your Downstream Power levels that will need to be adjusted. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to take a look.

 

Speak soon Smiley Very Happy

 

Josh


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