Sorry to hear you're both having trouble with this.
I have checked over your account and the Sky Sports package has not been added on. I would recommend calling our team on 150 from your Virgin land line or 0345 454 1111. They'll be able to add the Sky Sports onto your accounts.
All the best
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Thanks for replying. I want to make sure that when I call 150 and add sky sports, I get the £22 offer. It goes onto an automated response. I would prefare to talk to someone to confirm that the offer has been applied
Three weeks and still no sky sports. I think I will cut back on my virgin media. They make offers and don't deliver and to top it off they have told me that my regular package is going up nearly a fiver a month. Not good customer.