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Minnie0093
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Sky Sports picture breaking up

I have a virgin v+ box and sky sports in particular keeps breaking into blocks and the sound goes. I am using a 32" Samsung flat screen and have switched the digital noise reduction on.

We have other virgin boxes with smaller TVs and this is not happening on those.

The cricket from India was unwatchable and I can not follow today's England Rugby.

Any help/ideas?

 

 

 

 

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Re: Sky Sports picture breaking up

Hi Minnie0093,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your picture.

 

I've run a diagnostic on your equipment and I can see an issue with your signal levels that are likely causing the pixilation. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to investigate.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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