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chrisuk1
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Sky Sports 2 HD Breaking Up

Sky Sports 2 HD has been breaking up and/or pixellating for the last few days. All other channels and Sky Sports 2 SD are fine. 

Is anyone else having this problem?

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Re: Sky Sports 2 HD Breaking Up

Hi Chris, 

Thanks for your quick reply and update Smiley Happy

I am chuffed to hear that all is working ok for you now.  Should the issue come back or you need anything else, don't hesitate to give us a shout and we can help.

Hope you had a lovely week end.

Collette Smiley Happy


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Re: Sky Sports 2 HD Breaking Up

Hi chrisuk1,

A warm welcome to our community Smiley Happy

I'm sorry to hear that Sky Sports 2 HD is breaking up on you.  I'll be happy to help check this out for you.  I just wanted to find out firstly, is the picture break up still happening today?

If it is , let me know and I can help further.

Collette Smiley Happy


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chrisuk1
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Re: Sky Sports 2 HD Breaking Up

Hi Collette,

Thanks for your reply. After posting I did a 'run test' on the Virgin Media website which acknowledged a fault. I was told to wait 10 minutes and reboot. I know this is the standard Virgin response so I was rather apprehensive. Yesterday I switched to Sky Sports 2 HD to watch the cricket and to my surprise there was no picture break up. So the system does work sometimes!!

Thank you,

Chris

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Re: Sky Sports 2 HD Breaking Up

Hi Chris, 

Thanks for your quick reply and update Smiley Happy

I am chuffed to hear that all is working ok for you now.  Should the issue come back or you need anything else, don't hesitate to give us a shout and we can help.

Hope you had a lovely week end.

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


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chrisuk1
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Re: Sky Sports 2 HD Breaking Up

Thanks Collette.

I was having a lovely weekend until the England cricket team snatched defeat from the jaws of victory!! Smiley Sad But at least I saw it in HD!!! Smiley Very Happy

Chris

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Re: Sky Sports 2 HD Breaking Up

Sky Sports 2HD is breaking up again! All other channels are fine so I don't think I have a loose cable problem. I have rebooted several times but the problem is still there.

Can anyone advise?

Thanks.

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Re: Sky Sports 2 HD Breaking Up

Good afternoon Chrisuk1,

 

Thank you for keeping in touch with the team and letting us know about the TV issues, I'm sorry that this has been ongoing.

 

I would like to take a look into the picture breakup and would need to run some tests to see if any signal loss occurs. I'll need to access your account but have been unable to. I've sent you a 'Private Message' asking for some additional information you can find this by clicking on the little purple envelope near the top right of the page.

 

Many thanks and speak to you soon. 

 

Ben Smiley Happy


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