I got 6 weeks free sky sports from you which has now ended. Just before this I received an email offering me sky sports half price for 12 months. (£15.88) I agreed to this on the 21st Feb and I still do not have sky sports available to me. When is it going to be sorted?
I got an email with this offer and signed up to it on 22nd Feb. I got a confirmation email saying it would be activated within 48 hours. 6 days later and no sports. I tried an online chat today and was told there was no record of my order, but I could have Sports for full price! I just tried the link on the original email again and it says I've already accepted the offer. I tried to phone but can't find the option to speak to a person.
I really can't remember but spoke to 2 different people, one of which suggested the online offer was being provided by a team in Sheffield and they had no access to it. The did offer me a deal on the VIP bundle and the price was ok, the problem was that it was a new 12 month contract and the price would go up when it expired. So, i'm still waiting for my half price sky sports and in the meantime have bought a Now TV Sky Sports one month pass for £18 and a Now TV box with a 6 month entertainment pass for £20 which includes Sky Atlantic. The Now TV, whilst not able to record, is working better than I expected. So, if Virgin don't honour their offer it won't be such a difficult decision to move away.
Thnanks DomA. I have had a Now TV box for a couple of years now and I buy Sports passes to watch Formula 1. I guess I will have to keep on doing that. When I phoned up I never got an option to speak to someone - it was press 1 for this, 2 for that etc, never press x if you want to speak to someone.