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Sultanas
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Sky News channel breaking up

What do I do to get it back working again? The picture and sound is breaking up. I'd be grateful for help here!

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Re: Sky News channel breaking up

Hello Sultanas,

 

Thanks for posting in the community.

 

When I check the signal to the box I can see there are some problems so what I would like to do is to arrange for a technician to take a closer look.

 

I'm just going to send you a private message which you will find if you click on the purple envelope at the top right of the screen.

 

Looking forward to hearing from you.

Rose
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Re: Sky News channel breaking up

Hi Sultanas, 

Thanks for coming back to Rose via Private Message. She's out of the office currently so I have picked this up for her. I hope you don't mind Smiley Happy 

Whenever further work is required, it doesn't get booked via your account. Instead it gets escalated up to the Area Manager and a survey will take place. 

Things look good from this end. How are things from your end now? 

Come back and let us know.

Thanks,

Kath_F
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Sultanas
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Re: Sky News channel breaking up

Thanks for reply.

We do now get SKY News (hoorah!). But it is not perfect; constant slight break-up on picture.

 

Hope this can be resolved by outside team.

Thanks. 

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