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Sky Movie breakin up

Hi, I signed up for sky movies to enjoy over the xmas break but the picture keeps on breaking up on all the movie channels. I can watch them on demand with no problem but when I turn over to the actual movie channell (all movie channels) the picture keeps breaking up and freezing and is un watchable.

Is there anything I can do to resolve this or does an engineer need to pay me a visit?


Thanks GrazyD

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Forum Team (Retired) BenD_H
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Re: Sky Movie breakin up

Hi GrazyD,


Thank you for your post, I can see you've been here before so welcome back! Smiley Very Happy


I'm sorry to read about the Sky movies breaking up, this isn't a coincidence and after running tests in the home all of your services seem to be a bit poorly. Your downstream power levels aren't working as they should and without going into too much detail, these are important.


Not to worry though, I would like to arrange an engineer out to get this looked at for you I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.

Get back to me when you can.

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