I'm getting sick of the sound and picture sync issues on my Samsung HD TV. Virgin replaced my TV box yesterday, but it's out of sync - AGAIN!
Weeks of this and it's 10 minutes of my life gone very time I call 150. They send a signal, it's all right for a few hours and then it goes again.
Can't watch it - it's shocking
Sorry to hear that you are having sound and picture problems with your HD box.
I have been able to access your account via your Forum details and run testing to your equipment. The test results show a problem with the box that requires an engineer appointment to fix.
I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.
Virgin Media Forum Team
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