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jgd1955
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Sick of sound sync issues

I'm getting sick of the sound and picture sync issues on my Samsung HD TV. Virgin replaced my TV box yesterday, but it's out of sync - AGAIN!

Weeks of this and it's 10 minutes of my life gone very time I call 150. They send a signal, it's all right for a few hours and then it goes again.

Can't watch it - it's shocking

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Re: Sick of sound sync issues

Hi jgd1955,

Sorry to hear that you are having sound and picture problems with your HD box. 

I have been able to access your account via your Forum details and run testing to your equipment. The test results show a problem with the box that requires an engineer appointment to fix. 

I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Kind regards,

Terri

Virgin Media Forum Team

 


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