We have had Virgin TV and broadband since telewest days. But since June this year. We have had no end of problems with the service pixelated screens. Programs that stutter. Broadband that just drops out. Each time I call the service centre they arrange an engineer to turn up. They come they look. Then say there is an issue at a box or something else. Then another engineer turns up and slates the other engineer saying he don't know what he is talking about, Tuesday this week gorging sent a senior Engineer. Who has been with the company 18 years. And decided to install a booster outside my house. But he did not know how to do it so called another engineer and arranged to come back yesterday Wednesday. They fitted the booster which is now powered from my electric. But guess what. The problem is still there. Called Virgin last night and now told another senior engineer will come out Saturday. Now seriously losing the will with Virgin. As cannot solve the problem. Since June. Will be calling again today with ref to terminating the contract. We have 3 TiVo boxes , 1 V+. And a 200mb broadband. Which at max is 30mb. Seriously feed up with lack of service
With the amount of equipment you are running, it does not surprise me that an SDU has had to be installed. The further away from the cabinet you are the worse the problem will be. Perhaps VM should consider installing a dual drop from the cabinet to alleviate this.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile
I will do but I doubt it will be sorted. What I cannot understand is the service has worked fine for 12 years. But since an outage in June it has played up. Why can't someone go back and find out what was either repaired or upgraded in June, but as I am typing this I am on the phone being passed all over the place like a pin ball Just been told by a guy in Broadband there is still a fibre issue in Area. So why don't the Senior Engineer know this ?????
We have had that many Engineers just lately. I feel like we are there depot. Had a booster fitted. Did not solve problems. Had a engineer turn up last Saturday. He said well you are running 4 boxes and the broadband off it. What do you expect. As I said a service. And if it don't work don't sell it Had a senior engineers leader turn up yesterday saying it's the ends on the cables So swapped them all. Then removed the boosters saying you don't need that. Guess what. It is worse than ever now. He said he would call back Friday to see how it's going. What a load of rubbish all this is. As I mentioned at the start. All was working fine until June this year. So what has happened. In June. Software update ? Cab component update ? Tomorrow if not sorted I will be terminating the contract. As you cannot supply a service