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JSI
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Series disappearing from catch up

Have the current seasons of Chicago Fire and Nashville been removed from catch up tv, or is there an issue that is preventing them from being found?

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Forum Team
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Re: Series disappearing from catch up

Hi JSI

 

Welcome to the Community, if the series is still on catch up then you'll see it as a result after searching for it.

 

If you're seeing it but no able to get it working then there could be an issue, if you're not seeing it then it's likely to have been removed from the platform.

 

Sorry for the inconvenience this has caused, I hope this helps

Craig


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shalou11
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Message 3 of 7
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Re: Series disappearing from catch up

Why has Nashville gone form catch up. It is on Sky Living and Sky Living is included in my package so there must be an error . It is very frustrating.

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Forum Team (Retired) BenD_H
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Re: Series disappearing from catch up

Hi Shalou11,

 

Thank you for popping in your message.

 

I'm very sorry that the show hasn't been available on the Catch Up. Can you tell me if this is there but you cannot view it or if it's not there entire.

 

We have the following shows on the On Demand section:-

 

  • SE4 E9
  • SE4 E8
  • SE4 E7
  • SE4 E6
  • SE4 E5

Thank you.

Ben

 


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shalou11
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Re: Series disappearing from catch up

Hi Ben

It is not there entire. It  was appearing every week on catch up but disappeared after episode 7. Cannot now see it at all, even episodes 1-6 which I had previously watched.

Many thanks

Sharon

 

 

 

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Message 6 of 7
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Re: Series disappearing from catch up

Hello shalou11,

 

Ben is away right now so I hope you don't mind me stepping in.

 

Just to let you know this issue has been raised with ticket number F004810374, multiple episodes are missing at the moment but we're hoping it will be available again by the 26th of October. Please let me know if it's still not showing for you after this date and I'll chase it up. 

 

Kind regards

 

Rose
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shalou11
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Re: Series disappearing from catch up

Thank you Rose

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