Hi, The second box in our bedroom has had most channels not working at all for a couple of weeks now. I thought it would just resolve itself but clearly hasn't!
The strange thing is whilst barely any of the standard channels work - a few (but no where near the majority) of the HD and +1 channels seem to be always there, whilst the standard channels are non existent. I have obviously had the box disconnected a few times and checked all connections through from it leaving the main splitter and into the bedroom.
I would assume its a box problem as the channels in the living room are all perfectly fine but I'm no TV engineer! Any help would be appreciated as not sure if I need to call out an engineer or not?!
Why wait a couple of weeks? Your VM equipment is rented, so you are paying rental for equipment that does not work properly, & for which you get free repairs or replacements if its faulty.
There could be a signal issue (faulty splitter or connector) or it could be the box, but if a fault persists for more than a couple of days then its in your interests to report it via 150 from a VM phone (0345 454 1111 from others).
The Forum Team here can also book engineers, but they may take several days to respond, & then you are looking at 2 - 3 days to a week to get an engineer out.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile
I'm sorry to hear that many of the channels aren't working on the additional box you have. I will be happy to have a look at this for you.
I have carried out some checks with the additional box and there is a detectable signal fault that will be causing this fault. I will arrange an engineer appointment for you and will pop all the details in a private message.
Look for the purple envelope icon above.
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