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rysmee
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Second box channels mostly not working!

Hi, The second box in our bedroom has had most channels not working at all for a couple of weeks now. I thought it would just resolve itself but clearly hasn't!

The strange thing is whilst barely any of the standard channels work - a few (but no where near the majority) of the HD and +1 channels seem to be always there, whilst the standard channels are non existent. I have obviously had the box disconnected a few times and checked all connections through from it leaving the main splitter and into the bedroom.

I would assume its a box problem as the channels in the living room are all perfectly fine but I'm no TV engineer! Any help would be appreciated as not sure if I need to call out an engineer or not?!

Thanks, Ryan. 

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Superuser
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Re: Second box channels mostly not working!

Why wait a couple of weeks? Your VM equipment is rented, so you are paying rental for equipment that does not work properly, & for which you get free repairs or replacements if its faulty.

There could be a signal issue (faulty splitter or connector) or it could be the box, but if a fault persists for more than a couple of days then its in your interests to report it via 150 from a VM phone (0345 454 1111 from others).

The Forum Team here can also book engineers, but they may take several days to respond, & then you are looking at 2 - 3 days to a week to get an engineer out.

 

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Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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rysmee
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Re: Second box channels mostly not working!

I'm hopeful I guess! Or just lazy..  But mainly I don't want to spend 20 mins on the phone if I can help it!

Do you know how I can get an admin to arrange a visit though this forum? (tried the online chat but was busy for over an hour)

Cheers, Ryan.

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Forum Team
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Re: Second box channels mostly not working!

Hi Ryan,

Thanks for coming by Smiley Happy

I'm sorry to hear that many of the channels aren't working on the additional box you have.  I will be happy to have a look at this for you.

I have carried out some checks with the additional box and there is a detectable signal fault that will be causing this fault.  I will arrange an engineer appointment for you and will pop all the details in a private message.

Look for the purple envelope icon above.

Collette Smiley Happy

 


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