Since 2015 we’ve been contacting customers advising that we are phasing out our older Scientific Atlanta 8300 V+ boxes, and displaying a message on the screen to advise.
The SA boxes have been discontinued as of 31st of May 2017 and will no longer work.
This will help free up a large amount of broadcasting capacity on our network, and an upgrade with a better viewing experience.
If you have a Scientific Atlanta 8300 V+ and would like to upgrade, please do check to see if you are still eligible for a replacement TiVo by visiting www.virginmedia.com/boxswap (this form only works for affected customers meeting date criteria).
If this doesn't allow you to order a replacement, please contact us on 150 or 0345 454 1111 and we can discuss the options available.