I've got a engineer booked to replace my faulty Samsung V+ Box, will I have it replaced with another Samsung V+ Box or will it be replaced with a Tivo Box ?
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It will be replaced with another Samsung V+, as that is what you are contracted for.
The Samsung variant of V+ is MPEG4-compliant, unlike the Scientific Atlanta version which is being replaced by TiVo.
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I have got a engineer booked in for tomorrow to replace my faulty Samsung V + Box, will it get replaced with another V + Box or will it be a Tivo Box?
As Ernie has mentioned, if an engineer needs to change the equipment to resolve issues with the service then you'll see a like for like change.
I hope this helps
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