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Charbuckland
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Samsung V+HD Box in 2nd room keeps freezing

Good evening, I have a V+HD box in an upstairs bedroom, but just recently it keeps freezing then I reset the box and it keeps switching itself on and off while I am watching the TV. It is becoming tedious and I am weary to record any programmes. Any advice or help on what is happening and what I can do? The main box in the living room is working fine.

[MOD EDIT: Subject heading changed to assist community]

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Re: Samsung V+HD Box in 2nd room keeps freezing - Help and advice required

Hi Charbuckland, 

 

Thanks for your post and apologies to hear that you are having an issue with your V+ box Smiley Sad 

 

I've taken a look at your account and it does look as though the box could do with some love. There are post RS errors and the Signal levels are out too. We will need an engineer to come round and resolve this. 

 

I have sent you a private message. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Thanks,

Kath_F
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Re: Samsung V+HD Box in 2nd room keeps freezing - Help and advice required

Hi Charbuckland, 

 

Thanks for coming back to me via Private Message on this Smiley Happy 

 

I'm glad things were resolved by speaking to the helpline. 

 

If you have any further issues going forward, come back and let me know.

 

Thanks,

Kath_F
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