box was stuck with channel 415 on the display but no picture on TV. Unplugged it all for a couple minutes, box is now blank, only showing red on the power button. Tried holding power button down for 30 seconds and that does nothing.Help please?!
Sorry to hear this has happened and I would like to welcome you to the community.
I have located your account and I'm unable to connect to the box so what I would like to do is send one of the team out to take a look at this so if you click on the purple envelope at the top right of the screen you will see a message waiting for you with further information.