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Samsung Smart Remote and Tivo box help

I have a new Samsung H6400 Smart TV that comes with a remote that allows you to control your Tivo box but not all functions are working.  The main problem is that the 'Return/Exit' has effect whatsoever.  I can change channel, use the colour buttons, open the Home screen etc etc but I cant exit any Tivo menus or the channel bar which means I still need to use my Tivo controller.  I've spoken to a couple of people on another forum with the same TV and Tivo and their remote works as intended so I assume my Tivo box must be the problem.


Can any one offer and advice?



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Re: Samsung Smart Remote and Tivo box help

Hi SirAGFC, 


Thanks for your post and welcome to the forums. 


It's great to have you here. 


We're not able to support this method unfortunately and i'm not really clued up on this. 


Maybe another member of the Community can offer some advice for you Smiley Happy


I can see Craig_D is also dealing with another issue. It maybe worth mentioning to him in case he has any words of wisdom.



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