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Weehirry1
On our wavelength
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Message 1 of 11
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Router

My TV was down for several hours this morning which also included the router.My question is this, why does the router come down through the TV cable as opposed to the telephone I cannot communicate with my iPad.

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Superuser
Superuser
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Message 2 of 11
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Re: Router

Virgin Media's TV and Broadband are delivered through the same cable and related technologies. So there can be times when both TV and Broadband are out of action due to fault.
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I work for Virgin Media - but all opinions posted here are my own
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Weehirry1
On our wavelength
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Message 3 of 11
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Re: Router

Thank you for that. But don't you think it's wrong when people working from home are stopped from doing so because they can't get on the net with their iPad or laptop.

Cheers

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zvonok
Superfast
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Message 4 of 11
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Re: Router

No!

That's how it works!  Always BT and other ISP that use your phone line if you need it that way

(If you bought an automatic car - would you complain because it needed manually-changed gears to work properly??)

...ZVNK ...

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Weehirry1
On our wavelength
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Message 5 of 11
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Re: Router

Don't get the similie, need to be a proper geek to understand that one.

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frank_gm
Community elder
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Message 6 of 11
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Re: Router

Thank God it doesn't come down the telephone line as I wouldn't get the speeds I do withe a fibre cable. Even BT's Infinity doesn't come close.

Nice to be able to post again, after their mistake (removed by the Censorship team).
¡No Pasarán!
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Superuser
Superuser
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Message 7 of 11
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Re: Router

With Virgin Media the broadband and TV share the same cable due the way cable services work, and for most people the telephone service comes down a separate cable.

With all other providers then the phone and broadband use the same cable. Some providers use broadband to deliver part or all of their TV service so that also then comes down the same cable.

So whichever provider you choose, you can lose more than one service due planned work or a fault. It can just be different services.

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I work for Virgin Media - but all opinions posted here are my own
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Weehirry1
On our wavelength
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Message 8 of 11
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Re: Router

Saccharine

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Weehirry1
On our wavelength
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Message 9 of 11
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Re: Router

Thank you that is the most sensible explanatory reply I have had.

 

cheers

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Tudor
Well-informed
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Message 10 of 11
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Re: Router

People working from home should not be relying on a home broadband service. If you want business broadband unfortunately you have to pay for it and invest in a Virgin Business offering.


There are 10 types of people: those who understand binary and those who don't
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