On the day I got my new box I phoned to ask how to return the old box. I was told I would be sent a label. Waited a week and phoned again. Apology given and said label has been sorted for me. Another week has passed and nothing.
Could someone please collect the equipment!! I just need a straight answer whether the box is wanted or if I should dump it in the tip!!!
My Brother has the same problem, he has been trying to return an unwanted box for over a month.
After phoning up many times he has been told
The packaging is on its way
The packaging has been re-ordered and its on its way
Same as 2
You don't need packaging, you can dispose of the box yourself we don't want it back
The information to dispose of it yourself was wrong, we do want it back and we will send out packaging
You should have received the packaging, we will send another lot out to you.
as of yesterday, still no packaging and on top of that they have said sending the box back will not actually save him anything because he is on a package, although they were quite happy to increase the charges recently and it the beginning of 2015 with the rest of us despite him being on a package then.