If you are prepared to hang on for a day or so, the Forum Team here can book engineer visits. Constantly restarting boxes can be the result of signal levels requiring adjustment.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile
Sorry to hear you're experiencing issues with your Virgin box and a warm welcome to the community.
I would like to take a look into this for you so I will need to gain access to your account so I can perform some checks.
If you click on the purple envelope at the top right of your screen you will see a message waiting for you requesting further details.
Speak to you soon
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