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flower2
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Replacement tivo box

Hi,  my Tivo box started working only intermittently recently and when I phoned I was told the hard drive had 'gone' and the box needed replacing.   I've read quite a few posts on here and all the replies are that an engineer needed to visit to check the box over.  This isn't a complaint but I'm just wondering how they knew my box couldn't be fixed?

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Re: Replacement tivo box

Hi flower2

 

I thought I'd step in to answer your question if that's ok? The box has a non replaceable hard drive, so if we're detecting any errors from our end then it's likely an engineer would need to come to take a look and potentially replace the box.

 

I hope this helps

Craig


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