Please could I have a replacement V+HD Remote controller as our current one has died. The batteries have been swapped out but the controller still fails to work.
I've tried going through your automated nightmare but it doesn't give me the opportunity to select any other option then resetting the whole system which would kill my connection to work and prove no good what so ever.
no you'll need to call in. As the T&C say residential use only you'll have to take the hit and lose the connection or call in when you are not working. If your work is so important you can't lose the connection for 5 minutes you probely shouldn't be calling for a new remote during your work time anyway.
apcyberax - In the past Virgin have simply sent new controllers to customers who have requested them via this forum. The telephone answering system makes no allowance for anything other than the major faults, and thus would cause a problem.. Your colleague should read the question before deferring to default answers, and the telephone system should allow for other less obvious faults.
The end of this headache came when my wife asked at the local Virgin store and a kind assistant nipped out the back and brought her a new one. So moral of the story ask at the stores, they've usually very helpful.