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humphs070767
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Replacement Remote

My remote has finally died after several years.  Please advise how to get a replacement?

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Enduser
Superfast
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Re: Replacement Remote


humphs070767 wrote:

My remote has finally died after several years.  Please advise how to get a replacement?


Phone 150 and they should send you one FOC, like they did me a short while ago.

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Leyland
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Re: Replacement Remote

I called 150 and gave up after the third attempt around the menu system. I was unable to find any option that got me to talk to anyone about remote controls. I'd love to know what option I was supposed to select.

__
2 x TiVo 1TB & 512GB - XL Package | BT Infinity :-) | Retired IT Professional :-) :-)
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Superfast
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Re: Replacement Remote


Leyland wrote:
I called 150 and gave up after the third attempt around the menu system. I was unable to find any option that got me to talk to anyone about remote controls. I'd love to know what option I was supposed to select.

From memory option 1 then option 2, when you get through to the person simply explain that you need a new remote. Follow the prompts regarding TV.


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Enduser
Superfast
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Message 2 of 4
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Helpful Answer

Re: Replacement Remote


humphs070767 wrote:

My remote has finally died after several years.  Please advise how to get a replacement?


Phone 150 and they should send you one FOC, like they did me a short while ago.

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Leyland
Dialled in
1,153 Views
Message 3 of 4
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Helpful Answer

Re: Replacement Remote

I called 150 and gave up after the third attempt around the menu system. I was unable to find any option that got me to talk to anyone about remote controls. I'd love to know what option I was supposed to select.

__
2 x TiVo 1TB & 512GB - XL Package | BT Infinity :-) | Retired IT Professional :-) :-)
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Enduser
Superfast
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Message 4 of 4
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Helpful Answer

Re: Replacement Remote


Leyland wrote:
I called 150 and gave up after the third attempt around the menu system. I was unable to find any option that got me to talk to anyone about remote controls. I'd love to know what option I was supposed to select.

From memory option 1 then option 2, when you get through to the person simply explain that you need a new remote. Follow the prompts regarding TV.