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Chill1985
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Ref3203

Anyone have any issues when watching some channels (mainly HD) where it says sorry there's a problem etc this only happens on my 2nd box. I pay for everything and HD packages but seem to be getting the above error message more frequently!
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Re: Ref3203

Hi Chill1985,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your picture.

 

I've run a diagnostic on your account and I can see an issue with the signal that feeds your boxes. We'll need to send a technician to take a look at this for you so I've sent you a private message (purple envelope at the top right of your screen) to arrange for a technician to visit.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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