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RedButton1
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Red Button Not Working

The red button has not been working on any channels for a few days now. For example on Netflix it says step back when we press the red button. Please help resolve this issue urgently.
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Re: Red Button Not Working

Hi RedButton1

 

Welcome to the Community, I'm sorry to learn about the problems you're experiencing with your service recently.

 

I've not been able to locate your account to run some tests on the set top box from our end for you unfortunately. So that I can do that, could you respond to the private message I've sent with the requested information?

 

You can view the message by clicking the envelope on the top right of this page.

 

Talk soon

Craig

 


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