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Recordings keep freezing

Hi my recordings keep freezing mid show and either the box switches off altogether or the recording goes to the end.  I have checked all the connections and I have reset the box several times, I have also checked the service status for my box and there are no issues showing.  Can anyone help? thanks

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Re: Recordings keep freezing

Hi Claire13


Welcome to the Commuity, I'm really sorry to learn about the problems you're experiencing with your recordings at the moment. 


I've been able to locate your account and run some tests on the line from our end for you, we're not seeing any problems at the moment. 


Is this something that happens with different programs/channels or are you noticing it's just one channel/program?


Look forward to hearing from you


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