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JoeFisherman
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Recording not working

Hi My Planner shows that it is recording shows bt then I try to access them in My Recordings they show 0 minutes and do not play.

Some show - 'error due to overlap' and some show 'did not record due to system error' 

Does anyone have a quick fix or does it require a replacement box. I haven't tried a hard reset yet but do not want to lose my existing recordings. (aside - I presume a hard reset wipes your hard drive?)

 

Thanks

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Forum Team
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Re: Recording not working

Hello JoeFisherman,

 

Thanks for letting us know about this on the community.

 

I would certainly like to take a look into this but I'm unable to locate your account so I'm just going to pop you a private message which you will find if you click on the purple envelope at the top right of the screen.

 

Speak to you soon 

Rose
Forum Team


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