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Mmurphy
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Recording and on demand freeze

Very often when I watch a recording or on demand the picture will freeze.

I have to reset every time and it is becoming very frustrating.

any help greatly appreciated 

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Superuser
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Re: Recording and on demand freeze

Which box are you trying to watch on?

It sounds as if you have either signal issues or a faulty box. 

What did the Faults team say when you talked to them about it?

You'll get an immediate response if you give them a ring on 150 [VM phone] / 0345 454 1111 [non-VM phone] (from 08:00 until midnight, every day), or use the Contact Us link at the bottom of this page to initiate a live chat (from 08:00 until 20:00, Monday to Saturday)

This is primarily a user community forum and while the VM forum team do endeavour to read and, where appropriate, respond to every thread, it can take them from a few days to a couple of weeks to wade through the volume of posts. So for an technical issue, which this seems to be, your best line of inquiry is through the Faults team via the methods above.


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
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