For the past 5 days recorded shows are all freezing, watching live TV is fine. Is anyone else having this problem? Any help would be appreciated. Thanks
Welcome to the Community, I'm sorry to learn about the problems you're experiencing with your TV service at the moment.
I've been able to locate your account to take a closer look and can see that you've been able to speak to our team and arrange for an engineer to come and take a closer look, which is excellent news!
I'd love to hear how it goes
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Thanks for your response, I will indeed keep you updated!