My mum has a plain digital box and 2 weeks ago, the volume levels on channels have become random and pot luck what level they will be. I can see no set pattern to what volume level each channel will be. It changes every time she changes channel. It's not a specific level for a specific channel. It's like rolling a dice every time you turn over.
Does anyone know what could be causing this random event?
Hi, the volume is not controlled by the channel or the current TV program. For example, Eastenders on BBC1 SD can be a certain level, you then switch to another channel, switch back and the volume of Eastenders will then be on a completely different level.
No chance of getting a tech out because they have already refused to do so, so my mum is completely stuck with the problem
Thanks for your post regarding the engineer cancellation.
I can see my colleague from the forums has sent you a private message about 50 minutes ago confirming this has been cancelled.
Please let us know if the issue is still causing your mum problems in the future and we can look at reorganising this again on her behalf to ensure she's getting the very best out of her TV service from us.
Keep us posted on how you get on and if there's anything else we can help with
Hi, I'm new to Virgin Media and this forum so apologies if this isn't the correct place to report my issue, but I have exactly the same problem with my brand new Virgin box. The volume levels are all over the place. I have to turn the volume up to previously uncharted territory on some channels, whilst others need to be turned way way down.
Looking at the response from Virgin that this is unusual and requires a visit, I need to request a similar service please.
A warm welcome to our community and you certainly are in the right place to report this fault. I will be happy to have a look at this issue.
I have taken an initial look at your box remotely and all looks fine with the signal and power levels. What I'd like to establish is the volume difference between the channels. Reason for this is this can happen depending on the channels affected. For example the sound levels between an SD channels can vary from HD channels. The sound broadcasts at a different level/quality from each other.
Also, it's worth check that the lead currently connecting from the box to your TV set isn't faulty causing any sound disruptions, it would be great to rule this out by trying a different lead if possible?
If you can give me an idea what channels are affected that you've seen so far and note if they are SD or HD and which ones you have to turn the volume up on or down.
Also, can you please tell me if you have any audio equipment connected like a Sound Bar or Surround Sound?
I'm here to help so please keep me posted.
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