I am still having problems watching some on demand films getting a on demand is unavailable. I am getting a on demand is unavailable message This is happening on both our boxes and I was advised yesterday this would be fixed in 24 hours and I have been without this since Friday Any suggestions
If you pay for the Movies, have tried trawling the Tivo Help section (as the error 407 message suggests), re-booted your system a few times, searched the self help guides on this site, checked for help in the Community section to find lots of suffering customers with this ongoing problem AND phoned Virgin / gone through the painful automated waiting for a call handler, before being told the error code "doesn't exist" AND had your system checked remotely yet all appears fine...then and only then, would it be reasonable to assume that Virgin don't care because we all pay, so ha ha customers; Richard Branson would be so proud... CAN SOMEOME FROM VIRGIN RESPOND WITH SOME HELP???
Hi Deelig, I and many others will be delighted to hear of a resolution in the next 24hours; please do update on any developments as Virgin seem incapable / unwilling to provide any response to many many others on this forum
This is happening with movies on demand but not all movies just the more up to date films i.e. Jason Bourne and Independence Day. On my last contact with Virgin on Tuesday a supervisor advised it would be fixed by the 19th however it isn't. This same 'supervisor' told me I didn't pay extra fir movies on demand so could not get a refund, I asked him to check his facts which he did and had a change of mind.
All this apart I still do not have a full movies on demand - very disappointed and if not fixed soon I will be cancelling this service due to breach of contract