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Colvid
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Problems with Samsung V box HD

Since returning from 3 months away when this box wasn't used it doesn't want to work. I either can't turn it on or it has a message Ld04 (if my memory serves me right) keep running checks and comes back ok. Keep turning off power which really makes no difference . Cant do anything with it. help please

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Message 2 of 14
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Re: Problems with Samsung V box HD

Hi Colvid

 

I'm very sorry for the problems you're experiencing with your TV service recently.

 

I've located your account to take a closer look at this and we're not detecting any errors with the box from our end at the moment, I hope that means that things are working as they should for you? 

 

If not, get in touch and we'll take a closer look right away. Apologies again for the inconvenience this issue has caused.

 

Talk soon

Craig


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Colvid
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Message 3 of 14
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Re: Problems with Samsung V box HD

It's no different to last week so what do I need to do?

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Re: Problems with Samsung V box HD

Hi Colvid

 

I've sent some signals to the set top box, if you could reboot if after reading this message you should find a difference after that. 

 

I'd love to hear how that goes

Craig


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Colvid
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Message 5 of 14
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Re: Problems with Samsung V box HD

Won't turn on and unplugged and plugged back now says Ld04 again
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Colvid
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Message 6 of 14
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Re: Problems with Samsung V box HD

Ld01 is now flashing
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Colvid
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Message 7 of 14
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Re: Problems with Samsung V box HD

Ld30
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Colvid
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Message 8 of 14
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Re: Problems with Samsung V box HD

Now Ld40 again
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Colvid
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Message 9 of 14
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Re: Problems with Samsung V box HD

It's now working thank you, but this has happened before after I have run the trouble shooting thingy on the virgins media site so watch this space , thanks again
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Re: Problems with Samsung V box HD

Hi Colvid

 

Thanks for the update, I'm glad to hear it's working as it should.

 

If anything changes, get in touch and I'll take another look right awayMan Happy

 

Take care

Craig


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