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Sharon45
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Problem with TV for 2 days now 😡

Hi,
This evening I telephoned Virgin and an automated message informed me that they are currently trying to fix the problem C501. Will we be compensated?
Thanks 😡
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Re: Problem with TV for 2 days now 😡

Hi Sharon45,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your TiVo®.

 

Are you still having trouble with this? I've checked the network and I can't see any outages currently open.

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


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Sharon45
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Re: Problem with TV for 2 days now 😡

Hi the C150 problem has now been fixed.
Tonight I can't get catch up, demand or search??? I have photos on my phone that show I'm having problems. I switched from sky. Really not impressed with Virgin.
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Re: Problem with TV for 2 days now 😡

Hi there Sharon45,

 

Thanks so much for getting back to us regarding this.

 

I'm really sorry for the current fault experienced.

 

We really appreciate you switching over to us and we certainly want to impress you with our services.

 

I would like to arrange for an engineer to come out and take a closer look at this for you.

 

I have sent you a private message, which you can locate by clicking on the envelope icon near the top right corner of the Community page.

 

Hope to hear back from you soon,

 

Nat_J


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