Its probably telling you to contact customer services as there is a fault. What is the exact message you are getting?
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile
Welcome to the community
I'm sorry to hear that you're having trouble ordering On Demand right now. I'll be happy to help check this out with you.
I have connected to your box remotely and all looks ok signal and power level wise. How are things today?
If you're still getting this error, let me know and I can help further. If you can give some more details about the error message and if it gives you a code to quote?
I'm here if you need me, keep me posted
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