Power supply to my box is faulty. Tried it on a neighbours and it is dead, changed the fuse and still the same. Neighbours supply powers up my box so it is the supply. How do I get a replacement? Thanks
To get a replacement there's various way to go about it, either ring 150 from a Virgin phone or 0345 454 1111 from any phone and report a TV fault, let it do any automated tests it wants then it will put you through to an agent. Ask for a replacement. Alternatively, ask for a replacement via the Webchat: TV -> Loss of my TV service -> Chat online. Access this page from a desktop or laptop, between 8AM to 8PM M-Sa. If all agents are busy, reload the page every three minutes and check again, until you get through.
Lastly, wait up to 3 days for a response from a member of the Forum Team here; the Forum Team member can get a replacement sent out to you.
______ Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
Sorry to hear about the problems you're experiencing with your power supply, can I ask what set top box you're having trouble with? As we're not able to post all of the power supplies and it may require an engineers visit