Just called up for my monthly refund on a Movie On Demand that was sadly aborted at birth ('OnDemand Services are currently unavailable. Please try again later'). Repeat ad infinitum and hope for a different outcome.
When asked 'Is there anything else I can help you with today ?', I (jokingly) asked about compensation for the loss of all OnDemand services for 3 days last week.
I was told 'this was an unplanned outage' so, obviously, not eligible for anything. Gee - you don't say. I thought it was an inordinately long time for a planned network infrastructure upgrade that might manage to fix the decade old problems with iPlayer (although I wouldn't put it past VM).
The second reason is that OnDemand is - wait for it - yet another VM 'free service'. Just like their email which they make available out of the goodness of their hearts.
Turns out the only paid for services I am shelling out for are landline phone (hardly used) and Broadband (no guarantees there either)
I don't expect the call centre worker to grasp that Movies on Demand (not Catchup TV) is a premium added service designed to increase customer spend and VM revenues but what on earth are Virgin sales and marketing playing at ?
Anyway, screw it. Now I'll just let me wife choose the film from the Tivo, tell me her selection and chromecast it. 50p cheaper each time and 100% reliable.