Could you please send an engineer to check my local exchange cabinet. I have had numerous TV problems over the last week with breaking up channels like I have a weak signal and about half of my channels missing completely. On those blank channels I have a help is at hand box appear with ref code 3202.
I have also found out today my house phone is dead, no dial tone. This could have been like that for ages as I never use the home phone, no point with a mobile and nothing but nuisance calls coming to the home phone. I plugged a phone in today to call you on 150 and that's when I found out that isn't working either.
I received my new superhub 2 and that is ok but the speed isn't what I would expect and neither was my original superhub but it is quick enough.
Now the reason I'm requesting the exchange be checked is nothing in my property has a problem and hasn't had since I've been with you but in the last year there has been 8 new property's built immediately outside mine and I know a good few of them are on Virgin as I can see there Wi-Fi ssid's and since then naturally my broadband speed has dropped over 50% but I've never had a problem with the TV but I just think now there are too many on the exchange and that needs a boost.
If you could please arrange an engineer to investigate this issue starting at the exchange it would be very much appreciated.
While I have your ear, I have been with you now for many years and I have always been happy with you service provided but as I look at all your great deals for new customers at very good prices and I look at my standard HD box and bill. I can't help thinking something better can be done. I don't believe I'm tied to a contract with you at the moment so could you offer some advice please and make a very very loyal customer happy.