Menu
Reply
  • 2
  • 0
  • 0
redrooster6
Joining in
183 Views
Message 1 of 4
Flag for a moderator

Pixilating picture on some channels, particularly ITV

Just recently the picture on our tv has been pixilating on some channels, particularly ITV but also on BBC 1 sometimes and Channel 4. The sound also breaks up. It may happen on some other channels too, but I don't watch that much tv! We switched from ITV 1 to ITV 1 HD last night and that was fine. But the pixilating is making watching some channels almost impossible as it's really annoying and when the sound goes too you sometimes miss crucial parts of a plot.

Any ideas what I can do?

0 Kudos
Reply

Helpful Answers
  • 6.77K
  • 273
  • 491
Forum Team
Forum Team
279 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: Pixilating picture on some channels, particularly ITV

Hi redrooster6,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your TV service.

 

I've run a diagnostic on your equipment and I can see an issue with your signal levels that's likely causing the issue. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to take a look.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply

All Replies
  • 6.77K
  • 273
  • 491
Forum Team
Forum Team
280 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: Pixilating picture on some channels, particularly ITV

Hi redrooster6,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your TV service.

 

I've run a diagnostic on your equipment and I can see an issue with your signal levels that's likely causing the issue. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to take a look.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 2
  • 0
  • 0
Ceedot
Joining in
56 Views
Message 3 of 4
Flag for a moderator

Re: Pixilating picture on some channels, particularly ITV

I have also been experiencing random pixilation, particularly on freeview channels while HD IS fine...this evening it's BBC again. Rebooted and checked all connections. Also tried to use the tv tool on the service status page, but keep getting 'oops something's broken' message. 

Suggestions?

0 Kudos
Reply
  • 6.77K
  • 273
  • 491
Forum Team
Forum Team
29 Views
Message 4 of 4
Flag for a moderator

Re: Pixilating picture on some channels, particularly ITV

Hi Ceedot,

 

Thanks for posting.

 

Really sorry to hear you're having trouble with this too!

 

I've located your account and I can see you've got a technician booked to fix this for you. Let us know how the appointment goes and give me a shout if you need anything else.

 

All the best! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply