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Tonyjohnm
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Pixellation

I have serious Pixellation problem when the weather gets cold and makes TVs unwatchable. We had engineers out several times last year and eventually changed the cable from the road to the house.luckily it turned milder as it didn't really solve problem.It has been OK until now because it hasn't been cold but has started playing up again. We have a TiVo box and 2 other boxes and it happens on all 3 TVs.Any ideas what the problem is because the engineers don't seem to know.

 

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praxis
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Re: Pixellation

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Re: Pixellation

Hi Tonyjohnm,

 

A warm welcome to the community forum Smiley Happy

 

I'm sorry to hear that you have ongoing issues with a disrupted picture on your channels.  I'll be happy to help get this checked out for you.

 

I have taken a look at your boxes remotely and have found an issue with the Input level on all  boxes.  All else looks fine from here.  In order to get this fixed I will arrange for an engineer to call round and get this resolved.  

 

I will send the details in a private message about the next steps.  (Look for the envelope icon above)

 

Collette Smiley Happy


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