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IdleNeil
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Pixellation on non-HD channels

Hi

 

I am experiencing pixellation on non HD channels, especially on BBC channels,  and have been for the last couple of days. I have tried to call but the wait times have been particularly long.

Is there anything you can help me with.

 

Kind regards

Neil

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ilike2burnthing
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Re: Pixellation on non-HD channels

check - https://my.virginmedia.com/faults/service-status

try - http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=3191

If neither of those help call 150 for free from a Virgin phone or 0345 454 1111 (paid) from any other phone, or wait for a few days for admins to see and reply to your post here.
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Re: Pixellation on non-HD channels

Hi there IdleNeil, 

 

Firstly I'd like to welcome you to the forums and say that I'm really sorry to hear that you are experiencing some picture distortion on all non-HD channels at the moment, I really do understand how irritating this must be. 

 

I've run some tests on your set top box, and can see some issues with the signal levels, so would like to look into booking a technician to call out and investigate further for you. I'll send you a private message in order to get things moving with this. Please look to the top left of this page where you'll find a red envelope icon. Click on this and you'll see my message. 

 

Many thanks and apologies once again

 

Huw


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