For months we have had intermittent pixellation and blocking on picture and sound. Occurs frequently (sometimes dozens of times during a show) on non-prime channels such as Gold and Challenge, although the prime ones suffer too. Happened three or four times on The Chase tonight - just enough to be an annoyance. Occurs on live and recorded programmes, and if watching live and we rewind, the blocking has been recorded. All connections checked and V+ box rebooted to no effect. Please are there any signal level checks that can be made remotely?
Engineer arrived spot on time yesterday, thank you. He was polite, friendly and knowledgeable as always. Decided the surge protector (or whatever he called it - the bullet in the cable behind the box) was faulty, removed it and fitted a different one where the cable comes into the wall. So far so good, but it will be a few days before I can be 100% certain as the pixellation was intermittent. Fingers crossed, and thank you again !
Interesting this, I have a very similar problem, main channels BBC, ITV HD and SD perfect, when I get to the 'lesser channels' Inc music bad pixellation and sound breakup. Horror channel fine, syfy rubbish!
Check connections and rebooted v box, no change.
Service status says good for area, but not in my front room!
I'm really sorry to hear that you've been getting the same issue on some channels, I've done some checking on the connection and can see some issues which I'd like to have a technician call out and investigate further.
I've sent you a private message in order to get things moving on this. please look to the top left of this page and you'll see a red envelope icon, click on that and you'll see my message.