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anthony_b
Fibre optic
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Message 1 of 10
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Pixelation

Having issues especially on HD channels

Any help?
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LittleMick73
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Message 2 of 10
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Re: Pixelation

Hi sounds like a signal level problem, if you phone and go down the TV faults route they can test it while you are on the phone and test levels while you are on the phone and if necessary arrange for a engineer to call.Regards Micky
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Forum Team
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Re: Pixelation

Hi anthony_b,

 

Thanks for posting.

 

I have tried to check your V6 but it's currently showing in standby.

 

Please let me know when the box is switched on and I'll take another look Smiley Happy

 

Thank you

Rose
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anthony_b
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Message 4 of 10
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Re: Pixelation

Is there a way I can turn it on through the app as at work?
Also, I have a problem with the sound at present. It starts quiet and then goes up
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anthony_b
Fibre optic
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Message 5 of 10
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Re: Pixelation

Rose

I have used the app to record a program for now,so hopefully it's turned on for you

You able to look into the two issues?

Best
Anthony
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Forum Team
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Message 6 of 10
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Re: Pixelation

Thanks for getting back to me.

 

Yes the box is showing online now thank you.

 

All the signals are looking healthy so I'd just like to check what channels are experiencing pixelation?

 

I can see that you mention the sound increases, does this happen on every channel?

 

Does this only happen when V6 is switched on and have you tested with a separate HDMI cable?

 

Looking forward to hearing from you.

 

 

Rose
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anthony_b
Fibre optic
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Message 7 of 10
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Re: Pixelation

It seems to be on HD

Sound is when changing channels on the V6
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Message 8 of 10
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Re: Pixelation

Thanks for your reply.

 

I'd just like to confirm whether you've tested the V6 with another HDMI cable?

 

Speak soon

Rose
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anthony_b
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Message 9 of 10
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Re: Pixelation

Hi Rose

Yes and In fact I have brought more advanced HDMI cables £100! a few months ago Called chocolate
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Message 10 of 10
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Re: Pixelation

Okay thanks for letting me know.

 

I'll need to arrange for a technician to check this for you so I'm just going to send you a private message which you will find if you click on the purple envelope at the top right of the screen.

 

Talk to you soon

Rose
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