Hi think a phone call wouldn't go amiss it will be much quicker to get to problem solved it does sound like an signal issue, on here things are çontributed to by other virgin users to help fellow customers, virgin mods do help of course but it may take a bit more time. Regards Micky
Thanks for the response, I'm really sorry again for the problems you're experiencing with your TV service.
I'd like to arrange for a member of the team to come and take a closer look at this, if you're available? I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.