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My virgin TV box and my v+box are both pixalation and I cannot watch TV at all because of the disruption, I have tried resetting the boxes and rebooting them but nothing g is working can anyone help
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Re: Pixalation

Hi Maryannsim


Welcome to the Community, I'm massively sorry to learn about the problems you're experiencing with your TV service at the moment.


I've been able to locate your account and take a closer look at this from our end for you, we're detecting some issues and I'd like to arrange for an engineer to come and take a closer look if you're available?


I've sent you information regarding this in a private message, which you can view by clicking the purple envelope on the top right of this page.


Sorry again for the inconvenience this has caused, we're looking forward to getting it sorted.


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