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Lewismm99
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Picture showing but can't access tv guide

I have a Virgin V+ Box. I have all the channels and can see the picture, but every time I press guide, home or TV, all it says is waking up. Which is extremely annoying when I want to look through the channels, I have to goffer through them one by one.

Any help or advice would be great, thanks
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Re: Picture showing but can't access tv guide

Hi Lewismm99,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your V+ box.

 

I've located your account and sent a signal hit to your box to refresh it's connection to the network. All I need you to do is reboot the box by unplugging from the mains for a minute.

 

Once the box boots back up the guide should be accessible. Let me know if you're still getting trouble.

 

Speak soon Smiley Very Happy

 

Josh


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