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Scottg1979
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Picture not streaming correctly

When watching sports the channels do not stream correctly and the picture and sound is regularly pixelated. Can you please advise arrange for an engineer to fix or provide a box which works?
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Re: Picture not streaming correctly

Hi Scottg1979,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your picture.

 

I've run a diagnostic on your account and I can see an issue with your signal levels that's likely causing the picture to pixelate. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to sort it out.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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