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oggie678625
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Picture keeps freezing

Picture keeps freezing
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Forum Team (Retired) BenD_H
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Re: Picture keeps freezing

Hi Oggie678625,

 

Thank you for coming in and posting again. 

 

I'm very sorry to learn about the freezing on the TV, I'm just wondering if you're seeing this whilst on recordings/ Live TV or On Demand?

 

I've also found whilst running some tests that there is a potential issue on the hard drive. I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.

 

Speak to you soon. 

 

Ben


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Forum Team (Retired) BenD_H
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Message 3 of 6
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Re: Picture keeps freezing

Howdy Oggie678625 Smiley Happy

 

I hope you've enjoyed your day so far and are keeping well.

 

I'm just popping in to check up as mentioned previously, I'd like to know if the engineer was a success?

 

Keep in touch and if there's anything that you do need, please let me know Smiley Happy

 

Ben


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oggie678625
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Re: Picture keeps freezing

Yes thanks; engineer turned up early fitted new box everythings working fine now thanks for all your help oggie678625
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Forum Team (Retired) BenD_H
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Message 5 of 6
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Re: Picture keeps freezing

That's awesome news Oggie678625 Smiley Happy

 

Thank you for letting myself and the rest of the Community know Smiley Happy

 

If you need any additional help on anything Virgin Media, be sure to come back and check out our other boards too!

 

All the best.

 

 

Ben


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oggie678625
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Message 6 of 6
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Re: Picture keeps freezing

Will do thanks
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