Sounds like a signal fault. You can't fix that. Phone it on to 150 - TV faults. They can test your connexion and send a tech if need be.
Superuser 2016/17 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
Welcome to the Virgin Community, the problems you're experiencing with your TV service aren't what we want at all!
I'm sorry for the inconvenience this must be causing, I'd like to run some tests from our end but I've not been able to locate your account using your forum information unfortunately. So I can take a closer look, are you able to respond to the private message I've sent with the requested information?
You can view the message by clicking the red envelope on the top left of this page.