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Picture keeps dropping out

My picture and sound keep dropping out.  It's getting really annoying.  I have changed the HDMI cable and reset the TiVo box.

Please advise how to fix the problem.  Thanks

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Message 2 of 3
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Re: Picture keeps dropping out

Sounds like a signal fault. You can't fix that. Phone it on to 150 - TV faults. They can test your connexion and send a tech if need be.


Superuser 2016/17
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Message 3 of 3
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Re: Picture keeps dropping out

Hi ankon


Welcome to the Virgin Community, the problems you're experiencing with your TV service aren't what we want at all!


I'm sorry for the inconvenience this must be causing, I'd like to run some tests from our end but I've not been able to locate your account using your forum information unfortunately. So I can take a closer look, are you able to respond to the private message I've sent with the requested information?


You can view the message by clicking the red envelope on the top left of this page.


Sorry again for this inconvenience


New around here? To find out more about the Community check out our Getting Started guide

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